Strategic Growth and Client Care in Real Estate
High Tech: We are high tech. We use a lot of technology for our business but….
High Touch: This is what separates us from the rest, we have and provide the best personal experience in real estate and that's what makes us different
Tanner and Asher Listing:
Client is buying a property, process is going faster than we expected, expected to close in 7 days and we haven’t even gotten the BINSR
We all have these things going on, how do we continue to grow our business while taking care of what we have going on
Over communicate with everyone in the transaction
May have to baby the other agent
Ask “How would you feel?” Questions
How would you feel if you didn’t get into this house
How would you feel if you bought this house then ran into a 20000 dollar sewer issue? Then maybe we should go with the inspection
This drills down on impact and helps the client realize what they actually want, it takes away the fear element and helps them navigate the scenario
Tone is also important when your asking these questions
Setting clear expectations and having a clear plan; you’ll never have to raise your voice or correct anything because everyone knows what needs to be done, this can be applied not just in real estate but throughout life
Be careful of what financial questions you answer to your clients, in a few years it could come back to bite you legally, just say its out of my scope, I want what's best for you and that would be for me to send you to our financial reference.
Grand Opening Food Truck Friday event planned for November 8th